FAQ

Poppy Street Threads specializes in fine embroidered and printed goods. Our services include:

  • Embroidered Caps
  • Embroidered Aviation Polos
  • Embroidered Beanies
  • Embroidered Polos

You can place an order by visiting our website and selecting the items you wish to purchase. For custom embroidery requests, please contact us directly through our contact form or call us at (572) 205-8866.

Our standard turnaround time is typically 7-10 business days for embroidered items. However, this can vary depending on the size and complexity of your order. We will provide an estimated delivery date when you place your order.

Yes, we offer discounts for bulk orders. Please contact us directly for more information and to receive a custom quote based on your order size.

Quality is our top priority. We use state-of-the-art embroidery machines and high-quality threads. Each item undergoes a thorough quality check before it is shipped to ensure it meets our high standards.

Absolutely! Our team of skilled designers can help create a custom design based on your ideas and specifications. Contact us to discuss your vision, and we’ll bring it to life.

Yes, we can provide samples for most of our products. There may be a small fee for sample production, which can be credited toward your final order if you decide to proceed.

To ensure the longevity of your embroidered items, we recommend washing them in cold water on a gentle cycle and hanging them to dry. Avoid using bleach or harsh detergents, and if ironing is necessary, do so on the reverse side of the embroidery.

Absolutely! We welcome custom designs. Please upload your design through our website or email it to us at [Your Email Address]. Our team will review it and get back to you with any necessary adjustments or recommendations.

We use high-quality fabrics and materials to ensure the best results for our embroidered and printed goods. Our selection includes cotton, polyester, blends, and more. If you have specific material preferences, please let us know when placing your order.

We do not have a strict minimum order quantity.

We strive for 100% customer satisfaction. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We will work with you to resolve the issue, whether it be through an exchange, a refund, or a store credit.

You can reach us through our contact form on the website, by emailing us at (572) 205-8866, or by calling us at [email protected]. Our customer service team is here to assist you with any questions or concerns.

Send a Message

Reach out to us if you have any inquiries, doubts, or if you're looking to personalize your order. We're here to assist you in creating the perfect customized embroidered or printed item that suits your style and needs.